No Children:
We mean it! Due to the nature of the procedures we offer, as well as products and equipment we use, children should not be present at any time during a procedure. Clients arriving with young children will be subject to a $250 fee to reschedule their appointment. Safety is a priority at our clinic, and we take it very seriously.

Late Arrival:
To ensure timely service to each of our clients, we may need to reduce or reschedule your appointment if you arrive more than 20 minutes late. If you are late to the extent that we are unable to accommodate your appointment, you will be subject to a $125 late rescheduling fee. 

Treatment Completion:
All first-time permanent makeup and medical micropigmentation treatments are spread across 2 to 4 sessions. These sessions are necessary for most cosmetic tattooing procedures. The amount of sessions needed depends on the treatment type and individual’s skin and healing. In some cases it is recommended to have a final follow up appointment  4-6 weeks after the last touch-up session.  If you decide to not return for your touch-up appointment or final follow up appointment, you will still be charged the full treatment cost, without exception. 

It is your responsibility to ensure that you stick to this very generous timeframe and that your appointment is booked accordingly. Any appointment booked outside of this period mention above will incur an extra charge.

Treatment Done Elsewhere:
If at any time, you go to another technician after Shirley has done your original procedure, Shirley can no longer perform any future touch-ups. If you’ve had previous permanent makeup or micropigmentation treatments done elsewhere and require corrective work you will need to inform Shirley prior to booking a treatment. It will for Shirley to decide whether or not a procedure will be possible. Clients that have had micropigmentation performed by another technician will be charged the full price for the first visit with Shirley regardless of the procedure. Once the free follow-up procedure is completed, any further work constitutes a new procedure and is charged accordingly.

Free Consultation:
A free consultation is required for every client, especially medical pigmentation clients. This is so we can accurately assess the extent of treatment you desire. During the consultation we will go over your concerns and goals, and create a plan to give you the micropigmentation of your dreams.

Booking:
To book and appointment, call us or go to our Booking & Pricing section on our website. Due to our high demand, we recommend that you schedule your appointments well in advance to ensure your preferred time is available.

Booking Online:
When you book an appointment online, we receive a notification detailing the requested time and treatment type. If the time you selected does not work for us, we will contact you. Upon recieving your request, we will send you an invoice for your deposit. You will have 2 hours to complete your deposit payment. If payment is not received, the appointment will be automatically cancelled and the slot will be given to another client on the waiting list. 

For medical pigmentation clients, prior to booking a full appointment online, please book a free consultation. These are necessary for all medical micropigmentation treatments.

Cancelling and Rescheduling:
At Unyozi Beauty, we understand everyone has busy lives and sometimes circumstances are beyond your control. Your artist’s time is very valuable, as is your’s. We ask that clients give us fair warning when rescheduling or cancelling an appointment. We require:

• 3 business days notice for Permanent Makeup & Medical Pigmentation
• 5 business days notice for Scalp Micropigmentation

Notice is required for any rescheduling or cancellation. This is to guarantee we can move your deposit to a new date or hold it as credit on your account. No-shows and cancellations without proper notice or reason will be charged at full price when looking to reschedule. 

Instagram and Facebook DMs, WhatsApp messages, and/or other forms of communication are not acceptable to cancel or reschedule appointments. Please send an email during clinic operating hours. Emails left outside our operating hours or during public holidays will only be regarded as received the morning of the next clinic operating day.

Cancelling When Closed:
If you need to cancel or make changes to your appointment, make sure to do so during the clinic’s operating hours. Emails left outside our operating  hours or during public holidays will only be regarded as received the morning of the next clinic operating day. Failing to give fair notice will result in loss of deposit.

Booking After a No-Show:
If  you don’t give proper notice to cancel or reschedule your appointment, you will forfeit your deposit. The next time you attempt to book an appointment, you will need to pay the full cost of treatment up front.  There are no exceptions. 

Pricing:
You can find more information on pricing under the Booking & Pricing section of our website. We try our best to show up-to-date prices, but sometimes that isn’t possible. Some treatments are priced based on individual clients, and other treatment prices are subject to change at any time. The prices reflected when you book your appointment will be the most accurate. All prices listed on our website exclude taxes.

Booking Deposit:
We require a deposit for every treatment booked at Unyozi Beauty. All deposit will be used as part of payment towards your treatment. Deposit are non-refundable, but can be transferred if you give the clinic at least 4 business days’ notice that you need to cancel or reschedule your appointment. 

• $250+ tax – Deposit for Permanent Makeup
• $400+ tax – Deposit for Medical Micropigmentation
• $500+ tax – Deposit for Scalp Pigmentation

By booking and paying the deposit for your treatment, you accept our terms and conditions, waiver, and cancellation policies on our website. Please ensure you have read our policies in details before booking. 

Deposit Credit:
If a client cancels their appointment within the allotted time period and cannot proceed with the treatment for whatever reason, the deposit can be used as credit towards any service up to 1 year from the date of payment. This credit can also be transferred as a gift to a friend or family member. Unless stated otherwise, if the credit remains unused after one year from the date of issue, it will expire. For example, a line of credit issued on December 20, 2021 will expire on December 20, 2022. After this expiry, Unyozi Beauty will donate the deposit to a charity of our choice. 

Payment:
We accept all major payment methods, including cash, e-transfer, credit or debit (Visa, MasterCard and American Express). Payments made by credit or debit card will be subject to a 3% surcharge.

Refunds:
We want each client is to love their results. We walk through each step of treatment and aftercare with every client. Failing to follow your artist’s recommendation may affect the outcome of the treatment. Treatment received can not be refunded. In the event you are dissatisfied with your results, return to our clinic within 7 days of your treatment and we will gladly address any areas of concern. We will reschedule you with the artist who performed the initial treatment, at no additional cost. 

If you’ve still got questions, book a consultation! Our goal during the consultation is to listen to your concerns and find out exactly what you hope to accomplish with our treatments. As a courtesy, consultations for any Permanent Makeup or Scalp Micropigmentation treatments  are complimentary. However, the service time provided is valuable therefore, consultations cannot exceed 15 minutes maximum.