No children:
We mean it! Due to the nature of the procedures we offer, as well as products and equipment we use, children should not be present at any time during procedure. Clients arriving with young children will be subject to a $250 fee to reschedule their appointment. Safety i a priority at our clinic, and we take it very seriously. 

Late Arrival:
To ensure timely service to each of our clients, we may need to reduce or reschedule your appointment if you arrive more than 20 minute late. If you are late to the extent that we are unable to accommodate your appointment, you will be subject to a $125 late rescheduling fee.

FREE CONSULTATION:
A free consultation is required for every client, especially medical pigmentation clients. This is so we can accurately assess the extend of treatment you desire. During the consultation we will go over your concerns and goals, and create a plan to give you the Micropigmentation of your dreams. 

HIGH SEASON BOOKING:
To secure an appointment, please contact the clinic directly, given our high demand during peak times. We advise booking well in advance to secure you preferred time slot.

DEPOSIT POLICY:
A deposit is required to secure your booking with us. This guarantees that your appointment slot is reserved exclusively for you. Without a deposit, we are unable to confirm an appointment. 

Deposit Permanent Makeup $200+tax
Deposit Medical Pigmentation $300+tax
Deposit Scalp Micropigmentation $500+tax 

ONLINE BOOKING POLICY:
When booking an appointment online, please note that we will receive a notification indicating your requested time and treatment type. If the requested time is unavailable, we will promptly contact you with alternative options. A deposit invoice will be sent, with a 2 hours window for payment. Failure to pay within this time will result in automatic cancellation. For Medical Pigmentation, a prior consultation is mandatory. 

FOR PERMANENT MAKEUP APPOINTMENTS:
For newly booked Permanent Makeup including areola, vitiligo and scar treatments, a minimum of 3 business days’ notice is required for cancellations or rescheduling. 

FOR SCALP MICROPIGMENTATION APPOINTMENTS:
For newly booked, a minimum of 5 business days’ notice is required. Failure to provide the require notice will result in forfeiture of your deposit, as it covers the reserved time slot on our calendar. Cancellations requested outside our business hours will be considered as received of the morning of the next clinic operating day.

Please note that any rescheduling must be done via email only. 

FOR PERMANENT MAKEUP TOUCH UP POLICY:
For complimentary touch-up appointment a minimum of 2 business days’ notice is required for rescheduling your appointment. Failure to provide this notice will result in a $100 fee* for rebooking. If you fail to show up for your appointment or provide no notice, a $250 fee* will be required to rebook. As you may forfeit all appointments necessary to complete the treatment. 

FOR SCALP MICROPIGMENTATION TOUCH-UP POLICY:
A minimum of 3 business days’ notice is required for rescheduling your upcoming appointments. If less than 3 business days’ notice is provided, a $250 fee* will be required before rebooking your appointments. If you fail to show up for your appointment or provide no notice, a $500 fee* will be required to rebook your appointments. As you may forfeit all scheduled appointments. 

Cancellations requested outside our business hours will be considered as received of the morning of the next clinic operating day.

Please note that any rescheduling must be done via email only. 

TREATMENT COMPLETION:
All first-time Permanent Makeup and Medical Micropigmentation treatments are spread across 2 to 4 sessions based on treatment. These sessions are necessary for most cosmetic tattooing procedures. The amount of sessions needed depends on the treatment type and individuals’s skin and healing. In some cases it is recommended to have a final follow up appointment 4-6 weeks after the last touch-up session. If you decide to not return for your touch-up appointment or final follow up appointment, you will still be charged the full treatment cost, without exception. It is your responsibility to ensure that you stick to this generous timeframe and your appointment is booked accordingly. Any appointment booked outside of this period mention above will incur and extra charge.

TREATMENT DONE ELSEWHERE:
If any time, you went another technician after Shirley has done your original treatment, she can not provide further touch-ups. If you’ve had previous Micropigmentation elsewhere and need corrective work, inform the clinic prior booking. As Shirley will confirm on the feasibility. Client with prior Micropigmentation by another provider are charged full price for their first visit with Shirley, regardless of the procedure. After the complimentary follow up any additional work is considered a new procedure and billed accordingly. 

Please note that prices are subject to change at any time. The prices reflected at the time of booking your appointment and receiving the email confirmation will be honored. All prices listed on our website exclude taxes.

We strive for each client to be satisfied with their results. We provide detailed guidance on treatment and aftercare for every client. Failure to follow your Artist’s recommendations may impact the outcome of the treatment. Therefore, treatments received can’t be refunded. If you are dissatisfied with your results, please return to our clinic within 7 days of your treatment, and we will address any concerns. We will schedule a follow up appointment with the artist who performed the initial treatment, at no extra cost. 

At our clinic, we prioritize maintaining a respectful and professional environment for all clients an staff members. Rude behaviour, including verbal abuse, threats, or disrespectful language, will not be tolerated under any circumstances. In such instances, our staff reserves the right to refuse service and ask the client to leave the premises.  

We believe in effective communication. However, if a client continues to exhibit rude behaviour despite our attempts to address the situation. we reserve the right to terminate our relationship with the client and refuse future services. 

In the event of a cancellation within the specified timeframe, clients may opt to apply their deposit as credit towards any service for up to one year. Only if the rescheduling or cancelling was given within the timeframe require based on treatment. 

If client gave notice in advance, this credit is transferable and can be gifted to a friend or family member. If unused after one year, the credit will expire, and the deposit will be donated to a charity selected by Unyozi Beauty. 

In the event of a cancellation within the specified timeframe, clients may opt to apply their deposit as credit towards any service for up to one year. Only if the rescheduling or cancelling was given within the timeframe require based on treatment. 

If you’ve still got questions, book a consultation! Our goal during the consultation is to listen to your concerns and find out exactly what you hope to accomplish with our treatments. As s courtesy, consultations for any Permanent Makeup or Scalp Micropigmentation treatments are complimentary. However, the service time provided is valuable therefore, consultations can’t exceed 15 minutes maximum.