UNYOZI BEAUTY

POLICIES

We always want to satisfy the customer’s wishes and help them at every stage from the communication through to the advising stage regarding the best choice for their treatments. The extra mile we go is something that comes natural to us since being in the beauty industry for more than 20 years. Unyozi Beauty reserves the right to refuse any Micropigmentation procedure to anyone who is deemed not suitable for Cosmetic Tattooing or for any other reason.

clinic terms & conditions

We ask that you consider our policies not as restrictions but as indispensable rules, which allow us to provide high standards of service where our professionals can focus on your needs. Unyozi Beauty takes client privacy seriously and does everything possible to protect and ensure the security of all client information. This statement explains the policy in respect to the clinic policy and procedure when you visit the clinic. 

To secure an appointment with us, a deposit is required for all our treatments. The deposit serves to reserve a time slot in our calendar and will be used towards your treatment. Due to high demand, we aim to ensure that we provide you and other clients with best service possible. By booking and paying for your treatments, you accept our terms and conditions, waiver and cancellation policies. Please ensure you have read them in detail before you book.

  • Permanent Makeup Deposit $250 +tax
  • Medical Pigmentation Deposit $400+tax
  • Scalp Pigmentation Deposit $500+tax
  • Touch-up Treatment $150

We recommend that you schedule future appointments in advance to ensure your preferred time is available. Appointment request on our website will be held for 6 hours. As soon as the payment is received, we will confirm the appointment and the remaining balance will be required  to be paid in full on the first appointment.  

 

Our goal during the consultation is to listen to your concerns and find out exactly what you hope to accomplish with Micropigmentation. As a courtesy, consultations for cosmetic tattooing treatments are complimentary. However, the service time provided is valuable therefore, consultations cannot exceed 10 to 15 minutes maximum. 

To ensure timely service to each of our clients, we may need to reduce or reschedule your appointment if you arrive more than 15 minutes after your scheduled appointment time. If you are late to the extent that we are unable to accommodate your appointment, you will be subject to the $75 late rescheduling fee.

Unyozi Beauty maintains a strict cancellation / no show policy. We recognize that everyone’s time is valuable therefore we greatly appreciate respect of our policy regarding cancellation notice. We do ask that you give us fair warning to reschedule or cancelling an appointment. As a courtesy, automatic appointment reminders are sent out via email. It is ultimately your responsibility to remember and attend your appointment. 

  • Deposits are not refundable.
  • For Permanent Makeup treatments, we require 2 business days notice for cancellation.
  • For Medical and Scalp Micropigmentation, we require 4 business days notice for cancellation. 
  • If there is a late cancellation or no notice of cancellation is given, that will result in losing your deposit and will be used to cover hours booked in our calendar.  

We aim to show up to date prices on our website but prices are subject to change at any time without prior notification. The prices reflected when you book your appointment will be the most up to date. All our prices are exclusive of taxes. 

We accept payment in the form of cash, credit or Debit card  (Visa, MasterCard and American Express). 

If you are cancelling outside of clinic operating hours, you may cancel by sending us an email to toronto@unyozi.ca or follow up by a telephone call during clinic operating hours. Emails or voice message left outside our operating hours or during public holidays will only be regarded as received the morning of the next business day.

If  you didn’t give any notice to cancel or reschedule your appointment, you will forfeit the deposit and a mandatory 100% payment charged for the treatment has to be made before any rebooking can be made.

If the client gives the required amount of time for cancellation and cannot proceed with the treatment for any reason, the deposit can be used as a credit towards any service for up to 1 year from the date of purchase. This credit can also be transferred as a gift to a friend or family member. Unless stated otherwise, of the credit after 1 year is not used, the credit will expire from the date of issue. For example, a deposit issued on December 20, 2020 will expire on December 20, 2021. After this expire Unyozi Beauty will donate the deposit to a charity of choice. 

We mean it! Due to the nature of the products and equipment used, children should not be present at the time of the any procedure. Clients arriving with young children will be subject to a $75 fee to reschedule their appointment. Safety is a priority at our facility where procedure are performed.

covid 19 clinic policies

All clients must acknowledge the contagious nature of Covid-19 and the government authorities and many other public health authorities still recommend practicing social distancing. Unyozi Beauty has put in place preventative measures to reduce the spread of the virus but cannot guarantee that you will not become infected. The risk of being exposed to and/ or infected by Covid-19 may result from the actions, omissions or negligence of myself and others, including, but not limited to, clinic staff, and other clinic clients and their families. You acknowledge that you must comply with all set procedure to reduce the spread while attending your appointment. 

These policies and code ensure our clinic runs smoothly. Thank you for your understanding! 

  • At arrival of appointment, we expect you to pass the Covid-19 screening. You are expected to wash hands right after entering the clinic. Please be mindful of unnecessary touching and contact. 
  • Of course, if clients wake up feeling sick, don’t worry about your appointment. Email us, and we’ll take care of it. Keeping yourself and rest of us healthy is the most important thing. 
  • We’ve carefully scheduled our days to space out our clients and make time for through cleaning and sanitizing. Please plan on arriving no more than 10 minutes before your appointment.

 

Due to the unpredictable nature of COVID-19, any unpredictable cancellation made due to sickness or lockdown restrictions will be paused and continued at another time with no additional expenses to the client.

We are not offering discount on any services. As we all get back to work, we are going to continue to give you the best possible service and prices will be the same as before the shutdown. That said, we know some of you have also been facing employment issues and we are here for you always. 

If you are struggling financially, we offer financing packages that you can apply for. Please send us an email to learn more about it and we can work on a solution together. We hope this helps to clear up any questions you have! 

BEAUTY TREATMENTS

Coupons and gift certificates cannot be exchanged for cash, nor will cash be given in exchange for unused balances. Only Gift Card purchased at our location can be transferable.

Please arrive at your lash appointment free of makeup. If you are coming straight from school, work or an event, please arrive 10 minutes early enough to remove your makeup prior to the scheduled start time. If you wear contact lenses, please plan to remove them for your appointment unless you are comfortable leaving them in with your eyes closed for an extended period of time.
When an appointment is booked, this time slot has been specifically reserved for the client. Cancellations with less than 48H notice will be charged 50% of the service value. If you no-show without any notice, you will be charged for 100% of the service value.

If you got a “specific coupon” promotion you will lose the appointment and deposit for all future appointments must be paid before any future appointment can be booked.

MICROPIGMENTATION PROCEDUES

Patch tests are necessary for some treatments (as well as completion of specific medical and consultation forms) so please book an appointment accordingly. It is your responsibility to inform us of anything which could have impact on your Micropigmentation treatment. The more information you provide, the more precisely we can tailor it to suit you.
-Eyebrow Pigmentation
-Eyelid Pigmentation
-Lips Pigmentation

A touch-up appointment is included in the price treatment if the session is booked within 6 weeks of completing your first treatment. Any touch-up appointment made after this time will be chargeable.

If cancellation notice is less than 48H, a $90 fee will be charged and must be paid in full before future bookings can be made. If no notice is given, a $200 fee will be charged or as you accepted lose your session. No rescheduling of touch up appointments will be made until the late fees are paid.
-Scalp Micropigmentation
-Areola Pigmentation
-Scar Camouflaging
-Vitiligo Re-pigmentation

2-3 touch-up sessions are included in the price treatment if the session is booked within 6 weeks of completing your first treatment. Any touch-up appointments made after this time will be chargeable.

If cancellation notice is less than 72H, a $200 fee will be charged and must be paid in full before future bookings can be made. If no notice is given, a $500 fee will be charged or as you accepted lose your session. No rescheduling of touch up appointments will be made until the late fees are paid.