treatment policies

MICROPIGMENTATION PROCEDURE

IF YOUR TREATMENT REQUIRES A PATCH TEST

Patch tests are necessary for some treatments (as well as completion of specific medical and consultation forms) so please book an appointment accordingly. It is your responsibility to inform us of anything which could have impact on your Micropigmentation treatment. The more information you provide, the more precisely we can tailor it to suit you.

BOOKING YOUR PERMANENT MAKEUP TOUCH-UP APPOINTMENT

-Eyebrow Pigmentation
-Eyelid Pigmentation
-Lips Pigmentation

A touch-up appointment is included in the price treatment if the session is booked within 6 weeks of completing your first treatment. Any touch-up appointment made after this time will be chargeable.

If cancellation notice is less than 48H, a $90 fee will be charged and must be paid in full before future bookings can be made. If no notice is given, a $200 fee will be charged or as you accepted lose your session. No rescheduling of touch up appointments will be made until the late fees are paid.

BOOKING YOUR MEDICAL TOUCH-UP APPOINTMENT

-Scalp Micropigmentation
-Areola Pigmentation
-Scar Camouflaging
-Vitiligo Re-pigmentation

2-3 touch-up sessions are included in the price treatment if the session is booked within 6 weeks of completing your first treatment. Any touch-up appointments made after this time will be chargeable.

If cancellation notice is less than 72H, a $200 fee will be charged and must be paid in full before future bookings can be made. If no notice is given, a $500 fee will be charged or as you accepted lose your session. No rescheduling of touch up appointments will be made until the late fees are paid.

CHILDREN 17 YEARS OR YOUNGER CAN NOT BE TREATED

For any Micropigmentation procedure, you need to be 18 years old or over.

BEAUTY TREATMENTS

BOOKING A COUPON PROMOTION OR GIFT CARDS

Coupons and gift certificates cannot be exchanged for cash, nor will cash be given in exchange for unused balances. Only Gift Card purchased at our location can be transferable.

LASH SERVICES

Please arrive at your lash appointment free of makeup. If you are coming straight from school, work or an event, please arrive 10 minutes early enough to remove your makeup prior to the scheduled start time. If you wear contact lenses, please plan to remove them for your appointment unless you are comfortable leaving them in with your eyes closed for an extended period of time.

NO-SHOWS AND CANCELLATIONS

When an appointment is booked, this time slot has been specifically reserved for the client. Cancellations with less than 48H notice will be charged 50% of the service value. If you no-show without any notice, you will be charged for 100% of the service value.

If you got a “specific coupon” promotion you will lose the appointment and deposit for all future appointments must be paid before any future appointment can be booked.

LATE ARRIVALS

Our appointments are booked for specific time slots, if you arrive late, your services will be modified to your remaining time slot at the full-service price. With respect to other clients who have booked in advance, clients are expected to arrive in a timely manner to avoid cancellation fees and forfeiting their appointment to walk-in clients or clients on our waiting list.

BOOK AN APPOINTMENT